Frequently Asked Questions
What does Soros World sell?
We offer practical and innovative home & kitchen improvement products, like chopping boards, cloth hangers, burner stands, and drying racks.
Do you deliver outside India?
No. We ship only within India.
What are the delivery options?
We offer only Standard (5–7 days) shipping rightnow. Express delivery option is coming soon.
Is shipping free?
Yes, on orders over ₹1,499. Below that, shipping is charged at checkout.
Can I choose a delivery date or time?
No. Orders are shipped as soon as they’re ready. You will be notified on email and whatsapp as well.
What if my delivery is missed?
Courier will reattempt. For help, call/WhatsApp us at +91 81549 09797.
Can I cancel or change my order?
Yes—before it’s shipped. Contact us quickly for any updates.
What if I was charged extra by the courier?
We never charge at delivery. Refuse to pay and report it to us immediately.
Do products require installation?
No. All products are ready to use and need no installation.
What’s your return policy?
Returns are accepted only for verified manufacturing defects or damage, within 7 days of delivery.
How do I request a return or refund?
Call or WhatsApp us at +91 81549 09797 with order details and photos of the issue.
When will I get my refund?
Once we receive and verify your return, refunds are processed in 3–5 business days.
What payment methods are accepted?
We accept almost all major payment methods UPI, credit/debit cards, net banking, and COD as well.
What if my payment is pending?
It usually resolves in a few hours. Contact your bank or reach out to us for help.
Do you offer gift cards or loyalty rewards?
Not at this time. We keep prices fair and simple for everyone.
How can I contact you?
Call or WhatsApp us at +91 81549 09797, Monday–Saturday, 10 AM to 7 PM IST.
Can I reach you outside business hours?
Yes, message us anytime. We’ll reply the next working day.